If you wish to return any or all items on your order, we accept return requests within 30 days of receipt. Return costs are the customer's responsibility. Please contact us at hey@lash-ease.com to register a return. Packages returned to us without going through the return process with our customer service department will not be refunded.

Returns Conditions
To be eligible for a return, items must be unused and sealed in their original packaging. Any signs of use or damage may result in the return being declined.

Please note that orders containing any product received free of charge needs to be returned. If not, you will be charged the retail value of this product.

Return Cost
The return fee will be waived for all returns related to damaged or defective (affects the function of the product), incomplete, or incorrect items. To ensure your return is processed smoothly, please contact our team within 48 hours of receiving your order.

Refunds for Returns
Refunds will be issued for the cost of the product(s) only. Shipping costs, including express or international shipping fees, are non-refundable.

Bundle Orders
Returns for bundled items must generally include all products within the bundle. Individual products may not be returned separately.

Non-Returnable Items
Please note that items purchased using a discount code and automatic discount applied are classified as Final Sale merchandise. As such, they are not eligible for returns, exchanges, or refunds. These items are sold as-is and cannot be processed for any form of return once the purchase is complete. We encourage customers to carefully review their selections before completing their orders, as we are unable to accommodate returns on discounted items.

Once your return has been received and approved, we will notify you by email. The refund will be processed via the original payment method.