Question 1

Where do you ship to?

Accepted Answer

We offer worldwide shipping! Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.

Question 2

What are the shipping costs?

Accepted Answer

Delivery times and fees will depend on the destination country and local customs policies. See our Shipping Policy for more information.

Question 3

What is the delivery time?

Accepted Answer

Orders are typically processed and shipped within 1 business day (excluding weekends and holidays). Tracking information will be provided once your order has shipped. For more information, please check our Shipping Policy page.

Question 4

How can I track my order?

Accepted Answer

After we process your order, you will receive a tracking-number. With this number you can track the status of your order.To track your Lash Ease order, simply click the link provided below. You'll be directed to the order tracking page where you can follow the real-time status and location of your shipment.Track your order

Question 5

My order has been delivered, but I haven't received anything. What to do?

Accepted Answer

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Question 6

I have a missing or damaged product

Accepted Answer

If your package is missing items or arrives damaged, please contact us within 48 hours of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a description of the issue. Claims submitted after 48 hours may not be eligible for resolution.Note for Packaging Damage:We always aim to deliver your items in great condition, and we carefully package every order to ensure they arrive safely. However, please note that if the packaging gets damaged during transit but the item itself remains fully functional, it won’t be eligible for a replacement or refund. For any questions, please reach out to our team at hey@lash-ease.com.

Question 7

Do I have to pay import duties & tax?

Accepted Answer

No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.

Question 8

Can I return my order?

Accepted Answer

All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info.

Question 9

What are the return conditions?

Accepted Answer

If we receive an item back that does not meet the return conditions below, unfortunately we cannot accept the return.- The order must be returned in its original packaging.- The box of the Lash Ease Eyelash Curler must still be sealed.- The article must not have been used or damaged.- Orders outside the 30-day return period will not be accepted.Please note that any product received free of charge must also be returned. If this is not the case, the retail value of this product will be charged.

Question 10

When will I be refunded?

Accepted Answer

If your return is accepted, we will notify you by email. Your refund will be processed, and will automatically be applied to either original method of payment or store credit. Shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping we will deduct the shipping cost from your refund. Restocking fees may be deducted if applicable.

Question 11

I did not receive a confirmation

Accepted Answer

Check your spam folder, as confirmation e-mails sometimes end up there. If the payment is successful and the money has been debited from your account, you can assume that the order has been successfully processed and you will receive a tracking link soon. If in doubt, please contact us at hey@lash-ease.com.

Question 12

I accidentally entered the wrong address

Accepted Answer

Make sure you enter or select the correct delivery address when you place your order. Please email hey@lash-ease.com as soon as possible if you see an error in the details. If your parcel has not been sent yet, we can still adjust it for you. Due to our commitment to fast delivery, it is often not possible to change address details after you have placed your order. With the track & trace number in the confirmation e-mail, you can look up the delivery details and contact the carrier yourself. They may be able to do something for you.

Question 13

Can I get burnt by the eyelash curler?

Accepted Answer

The Lash Ease eyelash curler is 100% safe, so no chance of burns! It has a heat protection groove that has been keeping the heating wire at a safe distance from the eyelids, so you don't have to worry about getting too close and risking a burn.The temperature settings of 60°C-70°C and 75°C-85°C feel like a warm, light temperature.

Question 14

Won't my lashes break off due to heat?

Accepted Answer

Definitely not. It has a heat protection groove on the applicator that keeps your lashes long and healthy.

Question 15

Will it work on my short/straight/stubborn lashes?

Accepted Answer

The Lash Ease Heated Eyelash Curler works for all lash types and eye shapes. The curved applicator allows you to move it freely, so you can shape your lashes the way you want!

Question 16

Can I use the lash curler without mascara?

Accepted Answer

Sure! For a natural look, you can use Lash Ease eyelash curler without mascara. It gives lashes a full and healthy look!

Question 17

How should I use the Heated Eyelash Curler?

Accepted Answer

We understand that trying out a new tool can be challenging, so in this blog we have explained step-by-step how to use our eyelash curler.

Question 18

Is the eyelash curler rechargeable?

Accepted Answer

Yes with the included USB cable, you can charge the eyelash curler from any USB port. It is lightweight and portable, making it perfect for retouching on the go!

Question 19

How do I clean the eyelash curler?

Accepted Answer

Clean it immediately after use with the provided mini brush, to prevent that mascara or other make-up residue remains in the applicator. Do not use water or detergents to clean the device.

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